Senior Manager, Upmarket Customer Success - NAMER - Remote

Overview

As the Senior Manager, Customer Success, you will lead a team of strategic Customer Success Managers to deliver successful onboarding, healthy adoption, advocacy and retention for some of our largest customers in Vanta’s rapidly expanding customer base.

In Short

• Lead a team of Customer Success Managers focused on customer value
• Influence the design of customer success strategy
• Develop a repeatable methodology for customer engagement
• Achieve KPIs related to revenue retention and customer health
• Drive adoption of effective portfolio prioritization and risk management
• Partner with cross-functional teams including Sales and Product
• Thrive in a fast-paced startup environment

Requirements

• 5+ years of experience in customer-facing roles
• Passion for team development and enablement
• Experience managing Mid-Market and Enterprise customers
• Proven track record in establishing executive relationships
• Strong critical thinking and communication skills
• Ability to make data-driven decisions
• Curiosity about emerging technologies and cybersecurity

Benefits

• Industry-competitive compensation
• 100% covered medical, dental, and vision benefits
• 16 weeks fully-paid parental leave
• Health & wellness stipends
• 401(k) matching
• Flexible work hours and location
• Open PTO policy
• 11 paid holidays in the US