Customer Success Manager, Commercial, Central Region - Remote

Overview

As Vanta’s central region Customer Success Manager, you will play a pivotal role in guiding customers through their security and compliance journeys with Vanta's specialized solutions, contributing to overall customer satisfaction and retention.

In Short

• Lead post-sales activities for upmarket customers.
• Manage a book of business of ~50 customers.
• Partner with Account Managers for renewals and expansion.
• Act as the voice of the customer.
• Drive customers to specific business outcomes.
• Become a product expert on Vanta’s solutions.
• Provide technical answers for compliance using Vanta.
• Develop trusted advisor relationships with key accounts.
• Influence Vanta’s strategy to drive adoption and retention.
• Work cross-functionally to resolve customer issues.

Requirements

• 4+ years of experience in Customer Success at a SaaS company.
• Experience with C-level executives and relationship building.
• Strong account management skills.
• Able to adapt to shifting priorities.
• Preferred experience in security or compliance.
• Excellent communication and critical thinking skills.
• Empathetic with a track record of customer retention.
• Experience with retention targets.
• Technical competency to understand Vanta’s software.
• Strong problem-solving skills.

Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage.
• 16 weeks paid Parental Leave.
• Health & wellness stipend.
• Remote workspace stipend.
• Commuter benefits for office team members.
• Family planning benefits.
• Matching 401(k) contribution.
• Flexible PTO policy and Sick Time.
• 11 company-paid holidays.
• Virtual team building activities.