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Customer Success Manager (Commercial) - Remote

Posted Yesterday
Customer Service
Full Time
USA
$100,000 - $115,000/year

Overview

As a Customer Success Manager (Commercial) at Red Canary, you will be responsible for developing strong relationships with customers and ensuring they realize the maximum value from our services.

In Short

  • Develop strong, positive relationships with customers.
  • Guide customers through onboarding to renewal.
  • Partner with sales on customer renewals and upsell opportunities.
  • Monitor customer risk and champion their needs.
  • Conduct regular executive business reviews.
  • Maintain a deep understanding of Red Canary's products.
  • Deliver against quarterly OKRs and KPI targets.

Requirements

  • 2+ years in Customer Success or Account Management.
  • 1+ year experience with Salesforce and Zendesk.
  • 1+ year in cybersecurity.
  • Understanding of cybersecurity concepts and technologies.

Benefits

  • Various health plans.
  • Time off for vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks.
Zscaler logo

Zscaler

Zscaler is a global leader in cloud security, dedicated to providing a secure, cloud-enabled digital future for its customers. The company prides itself on its Sales and Go-to-Market team, which consists of passionate professionals focused on nurturing trusted partnerships and delivering exceptional customer experiences. Zscaler's collaborative approach involves various teams, including Sales, Customer Success, and Technology Partnerships, working together to showcase the agility and power of cloud transformation. With a commitment to innovation and excellence, Zscaler aims to solidify its position as a frontrunner in the cloud security industry.

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