Customer Service Specialist II - Remote

Overview

The Customer Service Specialist II provides resolutions to end-users by guiding them through technical solutions and performing software demonstrations.

In Short

• Full-time position under general supervision.
• Intermediate to advanced level experience required.
• Support customers with troubleshooting issues in a proprietary case management system.
• Utilize tools to ensure positive customer outcomes.
• Assist in maintaining systems for on-premise and hosted customers.
• Adapt to changes in the software development life cycle.
• Basic code reading skills are necessary.
• Maintain quality case documentation.
• Lead internal and customer calls requiring subject matter expertise.
• Conduct peer reviews of junior staff's work.

Requirements

• Experience in customer support or technical support roles.
• Strong troubleshooting skills.
• Ability to communicate technical information clearly.
• Familiarity with software development processes.
• Experience with case management systems.
• Good documentation skills.
• Ability to work under moderate guidance.

Benefits

• Opportunity to work in a dynamic environment.
• Professional development opportunities.
• Collaborative team atmosphere.