Customer Service Specialist II - Remote

Overview

As a Customer Service Specialist II at Memorial Hermann, you will be responsible for responding to patient inquiries and resolving account problems, all while ensuring a positive customer experience.

In Short

• Respond to high-volume calls and emails from patients.
• Analyze patient accounts for errors, adjustments, and credits.
• Establish financial arrangements to collect outstanding revenues.
• Document communications accurately and completely.
• Ensure compliance with regulatory mandates in billing processes.
• Escalate problem accounts to management as necessary.
• Maintain confidentiality and use independent judgment.
• Support department goals and contribute to organizational success.
• Promote personal and professional growth through education.
• Model service standards in interactions with patients and colleagues.

Requirements

• Associate’s degree preferred.
• Four years of customer service experience in healthcare.
• Knowledge of healthcare revenue cycle operations.
• Effective listening and critical thinking skills.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Superior interpersonal skills.
• Good typing speed and computer skills.
• Bilingual preferred.

Benefits

• Opportunity to advance your career.
• Contribute to creating healthier communities.
• Work in a supportive environment that values employees.
• Access to continuing education and skills competency programs.
• Be part of a team dedicated to exceptional patient experiences.