Technical Customer Support Engineer, Tier 2 - Remote

Overview

At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle inspection systems. At the heart of this innovation lies our advanced AI-centric technology, representing the pinnacle of computer vision, machine learning, and generative AI within the automotive sector.

In Short

• Assist in the installation, configuration, and calibration of UVeye products for clients
• Provide on-site technical support during product installations
• Troubleshoot and resolve customer technical issues
• Monitor, maintain, and update systems for continuous functionality
• Prepare detailed documentation and reports
• Act as a technical point of contact for clients
• Attend in-person meetings to resolve hardware issues
• Ensure effective incident management

Requirements

• 3+ years of experience in Tier II support or systems administration
• Bachelor’s degree in Computer Science or related field
• Proficiency with Linux, Docker, and Kubernetes
• Strong troubleshooting skills
• Hands-on experience with hardware setup
• Solid understanding of networking
• Team-oriented with a customer-first mindset
• Experience with cloud platforms
• Familiarity with networking equipment
• Comfortable using tools like Zendesk and JIRA

Benefits

• Competitive Medical, Dental, Vision
• Company 401k Match
• 20 PTO days, Company paid holidays
• Career growth opportunities