Onboarding Specialist - Remote

Overview

As an Onboarding Specialist (Level 1), you'll be the first point of contact for new Uscreen customers, guiding them through their initial platform setup and ensuring they have a smooth, positive onboarding experience.

In Short

• Collaborate with customers for a hands-on onboarding experience.
• Guide new customers in setting up and launching their Uscreen platform.
• Provide assistance with account configuration and platform features.
• Own effective client onboarding and provide strategic insights.
• Establish relationships with customers to help them meet their goals.
• Ensure timely delivery of solutions aligned with customer needs.
• Partner with cross-functional teams for successful platform launches.
• Host educational onboarding webinars and 1:1 trainings.
• Mitigate churn by proactively addressing leading indicators.
• Communicate with customers via phone, email, and text.
• Maintain accurate logs in the CRM system.

Requirements

• 1+ years of Implementation, Customer Success, or Account Management experience in SaaS.
• Strong communication and interpersonal skills.
• Ability to break down technical concepts into clear guidance.
• Highly organized and detail-oriented.
• Experience with SaaS platforms, video streaming, or content creation is a plus.
• Comfortable in a fast-paced, remote environment.
• High sense of urgency and flexibility.
• Team-oriented with a growth mindset.

Benefits

• Competitive compensation.
• Access to training and workshops for professional development.
• Clear growth plan for career advancement.
• 100% Remote work with flexible PTO policy.
• Flexible parental leave.
• Generous WFH stipend for home office setup.
• Co-working space reimbursement if WFH is not preferred.