Product Specialist - Remote

Overview

As a Product Specialist, you’ll be a key resource for new and prospective customers on our Sales Team, helping them understand the platform, guiding them through the buyer’s journey, and ensuring they get the most out of Uscreen.

In Short

• Engage with new and prospective customers to answer platform-related questions
• Guide free trial users through the buyer’s journey, ensuring they understand Uscreen’s value
• Help Starter plan customers maximize their experience and identify opportunities for growth
• Conduct live demos to showcase key features and benefits
• Educate customers on different subscription tiers and premium offerings
• Collaborate with the marketing and growth teams to optimize customer engagement campaigns
• Track and manage customer interactions throughout the prospect and customer lifecycle
• Manage hand raises for upsells, identifying and guiding customers toward higher tier plans
• Stay up to date on industry trends and competitor offerings

Requirements

• 1+ years of experience in a customer-facing role (Product Support, Sales, or SaaS experience preferred)
• Strong communication skills and the ability to simplify complex topics
• A customer-first mindset and passion for helping users succeed
• Ability to conduct engaging product demos
• Organized, proactive, and comfortable working in a remote environment
• A strong understanding of SaaS, online video, or the creator economy is a plus
• Adaptable and eager to learn while willing to test new strategies

Benefits

• Competitive compensation
• Unlimited PTO policy
• Access to training, workshops, and conferences
• Clear growth plan for career advancement
• 100% remote work flexibility
• Flexible parental leave
• Generous WFH stipend for home office setup
• Virtual social events to foster team connection