Remote Otter LogoRemoteOtter

Workforce Planning & Strategy Manager - Remote

Posted 2 weeks ago
Project Management
Full Time
USA

Overview

The Manager of Workforce Management and Strategy (WFM&S) will be responsible for supporting strategic and tactical direction for overall WFM&S delivery including building, managing, and executing workforce management strategy, processes, and optimized member service levels while ensuring efficient utilization of resources.

In Short

  • Responsible for workforce management strategy and execution.
  • Focus on long-term operations and capacity planning.
  • Partner with various departments including Finance and HR.
  • Provide leadership to teams supporting contact center workload planning.
  • Direct integrated resource planning processes.
  • Ensure timely and accurate forecasts and schedules.
  • Oversee statistical analysis and data collection methodologies.
  • Build analytical tools that are scalable and flexible.
  • Motivate and coach team members for business results.
  • Communicate effectively with internal and external partners.

Requirements

  • Bachelor's Degree or equivalent experience.
  • Four or more years of workforce management experience.
  • Three or more years of team lead or management experience.
  • Strong expertise in capacity modeling and operational planning.
  • Excellent analytical and problem-solving skills.
  • Proficient relationship building skills.
  • Excellent verbal and written communication skills.

Benefits

  • Opportunity to work in a global auto parts network.
  • Rewarding career with a combination of small company feel and global scale.
  • Access to various professional development opportunities.
  • Inclusive workplace culture that values diversity.
USA GPC Genuine Parts Company logo

USA GPC Genuine Parts Company

Since 1928, USA GPC Genuine Parts Company (GPC) has set the standards for performance and value for customers and stakeholders. As the largest global auto parts network and a leading industrial parts distributor, GPC offers rewarding careers that combine a small company feel with a global scale. The company prides itself on building strong relationships and delivering value by merging local expertise with a global force.

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