Workforce Planning & Strategy Manager - Remote

Overview

The Manager of Workforce Management and Strategy (WFM&S) will be responsible for supporting strategic and tactical direction for overall WFM&S delivery including building, managing, and executing workforce management strategy, processes, and optimized member service levels while ensuring efficient utilization of resources.

In Short

• Responsible for workforce management strategy and execution.
• Focus on long-term operations and capacity planning.
• Partner with various departments including Finance and HR.
• Provide leadership to teams supporting contact center workload planning.
• Direct integrated resource planning processes.
• Ensure timely and accurate forecasts and schedules.
• Oversee statistical analysis and data collection methodologies.
• Build analytical tools that are scalable and flexible.
• Motivate and coach team members for business results.
• Communicate effectively with internal and external partners.

Requirements

• Bachelor's Degree or equivalent experience.
• Four or more years of workforce management experience.
• Three or more years of team lead or management experience.
• Strong expertise in capacity modeling and operational planning.
• Excellent analytical and problem-solving skills.
• Proficient relationship building skills.
• Excellent verbal and written communication skills.

Benefits

• Opportunity to work in a global auto parts network.
• Rewarding career with a combination of small company feel and global scale.
• Access to various professional development opportunities.
• Inclusive workplace culture that values diversity.