Account Manager - Remote

Overview

The Account Manager will develop long-term relationships with customers, provide technical support, and ensure customer satisfaction while managing a portfolio of accounts.

In Short

• Manage customer accounts and ensure effective implementation of company programs.
• Build and maintain strong, long-term customer relationships.
• Resolve customer issues and identify sales opportunities.
• Communicate effectively with customers through updates and reports.
• Collaborate with internal teams to meet customer needs.
• Identify continuous improvement projects within accounts.
• Assist in sales activities, including proposals and presentations.
• Complete field training programs.
• Utilize analytics platforms for service reports.
• Travel to customer sites for service visits.

Requirements

• Bachelor’s degree in chemistry, engineering, metallurgy, or applied science preferred.
• 1+ years in sales or customer service.
• Excellent customer service skills.
• Strong organizational and time management skills.
• Ability to solve technical challenges.
• Excellent communication and presentation skills.
• Proficient in Microsoft Office and CRM tools.
• Ability to work independently with minimal supervision.
• Willingness to travel up to 50% including overnight stays.

Benefits

• Comprehensive health, dental, and vision insurance.
• Life insurance and 401k with company match.
• Paid holidays and vacation time.
• Income protection plans.
• Opportunities for career advancement.