Account Manager - Remote

Overview

As an Account Manager at Smartness, you will drive revenue growth by ensuring customers extract maximum value from our platform, focusing on customer retention, expansion, upselling, and cross-selling.

In Short

• 3-5 years of experience in a SaaS company in a CSM, Account Management, or Sales role.
• Proven ability to drive revenue expansion through existing customers.
• Strong data analysis skills to track KPIs and develop growth plans.
• Experience with CRM tools like Salesforce or HubSpot.
• Customer-centric approach with a deep understanding of customer success methodologies.
• Fluent in Italian, with English proficiency at a B2 level; additional languages are a plus.
• Experience in the travel, tourism, or hospitality industry is a strong plus.
• Work in a small, top-performing team with a focus on collaboration and growth.
• Remote work with opportunities for team building and engagement.
• Competitive salary and bonuses based on performance.

Requirements

• 3-5 years in a SaaS company in a CSM, Account Management, or Sales role.
• Sales-oriented mindset with a track record of upselling and cross-selling.
• Data analysis skills to track customer behavior and optimize growth.
• Proficiency in CRM tools like Salesforce or HubSpot.
• Fluent in Italian and proficient in English; additional languages are a plus.
• Experience in the travel, tourism, or hospitality industry is beneficial.

Benefits

• Work in a fast-paced, high-performing team.
• Opportunities for continuous growth and development.
• Remote working with team-building events.
• Competitive salaries and bonuses.
• A supportive environment where your voice matters.