Account Manager - Remote

Overview

The Account Manager is responsible for expanding and retaining existing customer relationships, focusing on growing wallet share, cross-selling valuation and analytics solutions, and ensuring long-term client satisfaction and renewal.

In Short

• Own a portfolio of mid-to-large lender, servicer, and fintech accounts.
• Develop and execute account plans focused on renewals, expansions, and multi-product adoption.
• Identify upsell and cross-sell opportunities across AVM, BPO, appraisal, inspection, and property data solutions.
• Serve as the primary commercial contact, maintaining regular executive and operational touchpoints.
• Partner with Customer Success to ensure seamless onboarding, adoption, and ongoing client satisfaction.
• Act as a trusted advisor by understanding customer workflows, pain points, and strategic goals.
• Negotiate renewals and expansions in partnership with Sales leadership and Legal.
• Manage pricing discussions, volume commitments, and contractual adjustments to align with customer needs and company objectives.
• Forecast renewals and expansions, delivering accurate pipeline and revenue projections.
• Work with Product and Sales Engineers to introduce new solutions to customers.
• Align with Business Development to ensure smooth transitions from new logo acquisition to long-term growth.
• Partner with Customer Success to maximize account health metrics, including usage, adoption, and satisfaction.

Requirements

• Bachelor’s degree in business, finance, real estate, or related field; MBA a plus.
• 7+ years of account management or relationship sales experience in mortgage, real estate, fintech, or data/analytics.
• Proven track record of driving revenue growth and retention within a portfolio of enterprise accounts.
• Strong understanding of real estate valuation workflows, data products, and financial services market dynamics.
• Excellent communicator, able to build trusted relationships with executives and technical stakeholders.
• Consultative selling mindset with the ability to uncover new opportunities and position complex solutions.
• Strong financial and contractual acumen.

Benefits

• Compensation: The base salary for this position ranges from $121,000- $169,000 annually, depending on your location, experience, and qualifications.
• Inclusive benefits package offering comprehensive medical, dental, and company paid vision insurance, 401(k) retirement plan with employer match, voluntary life and AD&D insurance options, voluntary supplemental insurances for accident, critical illness, and legal services, paid time off (PTO) and paid holidays, employee assistance and wellness programs, company paid short term disability coverage, company contributions to health saving funds.
• Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
• Career and skill development resources to help advance your career and personal growth.
• A mission-driven environment where your work makes a measurable impact on the real estate industry.