Account Manager - Remote

Overview

As an Account Manager at appflame, you will build and nurture trusted relationships with customers, drive retention, and identify upsell opportunities while ensuring customer satisfaction and feedback integration.

In Short

• Build and nurture long-term customer relationships.
• Drive customer retention and reactivate dormant accounts.
• Identify upsell opportunities and conduct outreach.
• Resolve customer inquiries and issues efficiently.
• Anticipate and prevent potential customer challenges.
• Act as a bridge between customers and product teams.
• Fluency in English (C1+) required.
• Exceptional communication and interpersonal skills needed.
• Experience in sales or account management preferred.
• Flexibility to work late hours to accommodate Western markets.

Requirements

• Fluency in English (C1+), both written and verbal.
• Exceptional communication and interpersonal skills.
• Experience in sales, account management, or VIP support.
• Ability to work with top-tier clients.
• Strong sense of ownership and accountability.
• Understanding of business processes and optimization.
• Structured critical thinking and data-driven approach.
• Problem-solving skills to uncover root causes.
• Ability to simplify complex concepts.
• Flexibility to work late hours (17:00 – 2:00 Kyiv time).

Benefits

• Involvement in competitive Ukrainian products.
• Ability to implement personal ideas.
• Meaningful products created for real impact.
• Direct contact with major tech companies.
• Well-established processes for growth.
• Transparent evaluation based on performance.
• Powerful social package and fair compensation.
• Supportive work environment.
• Equal employment opportunities for all.
• Commitment to employee well-being.