Account Manager - Remote

Overview

As an Account Manager at Plexus, you will be a strategic partner to our clients, helping them transform their legal operations and maximize automation while driving growth and delivering real impact.

In Short

• Manage strategic relationships across a high-value portfolio.
• Lead Executive Business Reviews and align on strategic goals.
• Drive renewals and expansion discussions with clients.
• Collaborate with Sales, Product, and Implementation teams.
• Act as a trusted advisor to senior stakeholders.
• Proactively manage escalations and challenges.
• Achieve a 98%+ renewal rate and 10%+ expansion.
• Present to C-Level executives and influence decision-making.
• Identify whitespace and navigate enterprise-level relationships.
• Thrive in a fast-moving environment with a proactive approach.

Requirements

• 5+ years’ experience in B2B SaaS Customer Success or Account Management.
• Proven ability to manage complex portfolios and commercial outcomes.
• Confident in presenting to C-Level executives.
• Skilled in account planning and identifying growth opportunities.
• Resilient and proactive in a dynamic environment.

Benefits

• Ownership of processes and growth goals.
• Fast-paced work environment in a growth start-up.
• Opportunity to create positive change.
• Key role with a significant market impact.
• Career development and mentorship opportunities.