Account Manager - Remote

Overview

Plexus is a fast-growing global legal tech business aiming to transform the value of legal services through innovative products. As an Account Manager, you will serve as a strategic partner to clients, helping them maximize automation and achieve long-term value.

In Short

• Own strategic relationships across a blended portfolio of clients.
• Lead Executive Business Reviews aligning on strategic goals.
• Drive renewals and expansion discussions confidently.
• Collaborate closely with Sales, Product, and Implementation teams.
• Act as a trusted advisor to senior stakeholders.
• Proactively manage escalations and challenges.
• Achieve a 98%+ renewal rate and 10%+ expansion.
• Build meaningful, executive-level partnerships.
• Guide clients through key milestones.
• Identify and action at-risk accounts early.

Requirements

• 5+ years of experience in B2B SaaS Customer Success or Account Management.
• Proven ability to manage complex portfolios and own commercial outcomes.
• Confidence in presenting to C-Level executives.
• Skilled in account planning and navigating enterprise-level relationships.
• Resilient and proactive in a fast-moving environment.

Benefits

• Ownership of processes and influence on growth goals.
• Opportunity to work in a fast-paced growth start-up.
• Career development with potential for internal promotions.
• Supportive mentorship from experienced managers.
• Remote work model with flexibility.