Customer Service Admin (German Speaker) - Remote

Overview

Join Agilent Technologies as a Customer Service Representative for the DACH market where you will enhance customer experience and support operations in a dynamic environment.

In Short

• Process formal quotes and orders with accuracy.
• Interface with sales and customers for information and problem resolution.
• Serve as a liaison between customers and internal organizations.
• Manage the end-to-end customer experience.
• Identify process improvement opportunities.
• Perform routine administrative duties.
• Work in a diverse team environment.
• Utilize strong communication skills in English and German.
• Experience with MS Office and SAP/CRM is preferred.
• Enjoy a hybrid working schedule.

Requirements

• Excellent written and verbal communication in English and German.
• Strong customer service focus.
• Effective time management and multitasking skills.
• Strong problem-solving abilities.
• Proactive approach and curiosity to learn.
• Ability to work cohesively with diverse teams.
• Experience with MS Office, especially Excel.
• Preferred experience with SAP/CRM.

Benefits

• Competitive compensation and benefits package.
• Health insurance.
• Internal and external training opportunities.
• Lunch vouchers.
• 24 days of vacation plus bank holidays.
• Gym funding.
• Hybrid working schedule with remote options.