Virtual Welcome Ware Agent/Receptionist - Remote

Overview

We’re looking for a warm, people-focused Virtual Welcome Ware Agent who loves helping others and creating great first impressions. In this role, you’ll be the welcoming voice and guiding hand for patients starting their physical therapy journey.

In Short

• Be the friendly first point of contact for new and returning patients
• Answer calls and messages with professionalism, empathy, and positivity
• Help patients schedule and prepare for their visits
• Guide patients through onboarding steps and required paperwork
• Collect and update demographic and insurance information
• Support eligibility and benefits verification processes as assigned
• Communicate clearly about appointments, referrals, and next steps
• Coordinate with clinic teams to ensure a smooth patient experience
• Document interactions accurately in our systems
• Protect patient privacy and maintain HIPAA compliance at all times
• Step in to help solve patient concerns and route urgent needs appropriately

Requirements

• You genuinely enjoy helping people and making them feel heard
• You communicate clearly and kindly — on the phone and in writing
• You’re organized and detail-oriented
• You’re comfortable using scheduling and computer systems
• You can manage multiple tasks while staying calm and professional
• You take pride in delivering excellent service every time

Benefits

• Competitive hourly rate
• 401k
• Multiple opportunities for professional development, specialization, and leadership
• Family-friendly work environment
• Employee discount plans
• Employee Assistance Program (EAP)
• Investment from a company that wants you to succeed and thrive