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Operations Manager, Home Lending - Remote

Posted 7 weeks ago
Project Management
Full Time
Columbus, OH, USA
$75,900 - $105,000 USD/year

Overview

As the Operations Manager for Home Lending at Upstart, you will oversee the performance of licensed processors and ensure efficient workflows, while also conducting quality reviews on loan files.

In Short

  • Manage daily operations of the Loan Processing Team.
  • Develop strategies to optimize team performance.
  • Monitor team performance metrics and KPIs.
  • Conduct second-level reviews of completed files.
  • Update the pipeline and manage escalations.

Requirements

  • 3+ years of people management experience.
  • 5+ years in the Home Lending industry.
  • Strong analytical and problem-solving skills.
  • Preferred: 5+ years in an operations environment.
  • Preferred: NMLS Licensed.

Benefits

  • Competitive Compensation (base + bonus & equity).
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with 100% company match up to $4,500.
  • Employee Stock Purchase Plan (ESPP).
  • Generous leave policies.
Upstart logo

Upstart

Upstart is a pioneering AI lending marketplace that collaborates with banks and credit unions to enhance access to affordable credit. By utilizing its AI-driven platform, Upstart enables financial institutions to achieve higher approval rates and lower loss rates across diverse demographics, while providing a seamless digital-first lending experience. With a significant portion of loans approved instantly and fully automated, Upstart is committed to its mission of facilitating effortless credit access based on true risk assessment. The company operates primarily in a remote capacity, allowing employees to work from anywhere in the U.S., while also maintaining offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Upstart values diversity and inclusion, striving to improve credit access for underrepresented communities.

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