Collections Manager - Remote

Overview

As a Collections Manager at Upstart, you will lead a high-performing team of collections professionals, driving strategy and optimizing performance while fostering a culture aligned with Upstart’s values.

In Short

• Lead and inspire a team of Senior Collections Agents.
• Monitor key performance metrics (KPIs) to ensure targets are met.
• Identify opportunities for process improvement in collections techniques.
• Coach and mentor team members for continuous skill development.
• Ensure compliance with regulatory standards in collections practices.

Requirements

• 3+ years of collections experience, with at least 2 years in a leadership role.
• Proven track record in managing high-performing collections teams.
• Strong analytical skills to optimize performance metrics.
• Proficiency in coaching and performance management.

Benefits

• Competitive compensation including base, bonus, and equity.
• Comprehensive medical, dental, and vision coverage.
• 401(k) with company match and immediate vesting.
• Employee Stock Purchase Plan (ESPP).
• Generous leave policies and wellness programs.