Customer Success Manager - Remote

Overview

As a Customer Success Manager (CSM) at UpKeep, you will be responsible for managing a portfolio of accounts, driving product adoption, maximizing customer value, and mitigating churn risks while uncovering expansion opportunities.

In Short

• Oversee a dedicated book of business under a “medium touch” engagement model
• Serve as a product expert and educate users on UpKeep’s platform
• Deliver value-driven engagements to enhance customer experience
• Engage with customers via various communication methods
• Perform proactive activities to mitigate churn risks
• Identify and recommend expansion opportunities
• Collaborate with cross-functional teams to meet customer needs
• Help improve internal processes and standard operating procedures
• Must be able to travel quarterly for customer visits

Requirements

• Bachelor's Degree in business, communications, or similar field preferred
• 2+ years in a customer-facing success or account management role
• Experience with Salesforce
• Experience measured by revenue retention metrics
• Background in a cloud-based or SaaS company

Benefits

• Competitive base salary + annual bonus + benefits + equity
• Flexible remote working options
• Inclusive and mission-driven culture