Pre-Registration Specialist - Remote

Overview

The Pre-Registration Specialist at the University of Arkansas for Medical Sciences (UAMS) is responsible for collecting patient intake documents ahead of appointments, ensuring a smooth registration process and improving patient care.

In Short

• Collects patient intake documents prior to appointments
• Answers inbound/outbound calls
• Gathers patient demographics and insurance information
• Verifies insurance details and checks for Medicaid/Medicare coverage
• Directs patients to the Office of Financial Counseling as needed
• Provides detailed appointment information to patients
• Maintains excellent customer service standards
• Performs related duties to support patient care activities
• Must have basic computer and telephone etiquette skills
• Requires a minimum of 2 years customer service or healthcare experience

Requirements

• High School diploma or equivalent
• 2 years customer service or healthcare experience
• Ability to follow oral instructions and excellent communication skills
• Basic computer skills and knowledge of office machines
• Preferred: Associate degree in general studies or related field
• Preferred: Knowledge of medical terminology
• Preferred: Registration experience in a medical office setting

Benefits

• Health: Medical, Dental, and Vision plans available
• Holiday, Vacation, and Sick Leave
• Education discount for staff and dependents
• Retirement: Up to 10% matched contribution
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery