Senior Director, Customer Success - Health Plans - Remote

Overview

Unite Us is hiring a Senior Director, Customer Success, a committed leader, strategic thinker, and industry expert with a knack for building trust and buy-in with deep knowledge and experience in the social services and healthcare space.

In Short

• Lead a Customer Success team to achieve business objectives.
• Accountable for revenue retention and contract performance.
• Develop and report on customer success KPIs.
• Manage a complex book of business for customer satisfaction.
• Drive strategy for customer engagement and retention.
• Build relationships with government and healthcare partners.
• Conduct strategy discussions with key accounts.
• Monitor customer health and coordinate resources.
• Lead onboarding of clinical and community organizations.
• Foster a diverse and inclusive team environment.

Requirements

• 8+ years of professional work experience.
• 6+ years in customer success or account management.
• 2+ years of people management experience.
• Strong empathy for customers and understanding of value drivers.
• High impact leadership skills.
• Outstanding written and verbal communication skills.
• Ability to thrive in a dynamic environment.
• Experience creating business strategies.
• Bachelor's degree or equivalent experience.
• Passion for healthcare or human services.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits and wellness programs.
• Flexible Time Off including volunteer days.
• Paid Parental Leave.
• 401(k) with Employer Match.
• Life and AD&D insurance.
• Disability Coverage.
• Pet Insurance.
• All necessary equipment for remote work provided.
• Commitment to diversity and inclusion.