Customer Success Executive - Government - Remote

Overview

Unite Us is hiring a Customer Success Executive (CSE) with entrepreneurial ambition and a passion for health and social care. The Customer Success Executive is a senior individual contributor position responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. We are looking for an expert, strategic thinker, and inspiring presenter with a knack for building trust and buy-in with deep knowledge and experience in the social services and healthcare space. This is a strategic role where building relationships with executive stakeholders, understanding customer objectives, and the ability to analyze and communicate success metrics are vital.

In Short

• Manage, grow, and retain a book of business for assigned complex, high-value strategic government accounts.
• Ensure excellent customer satisfaction, user adoption, engagement, and retention.
• Be an expert in Unite Us products and services and educate customers on Unite Us technology solutions.
• Build and maintain strong, long-lasting customer and community partner relationships with large and priority stakeholders.
• Act as the customer’s escalation point for business-critical issues, ensuring follow-up and resolution.
• Create and execute engagement strategies based on customer needs.
• Develop and iterate on success plans for customers that outline their key objectives and success metrics.
• Deliver best practices for data-driven process workflows.
• Analyze data to provide deeper insights and understanding of customer operations.
• Solicit and synthesize feedback regularly to serve as the voice of the customer.

Requirements

• 7+ years of professional work experience suggested.
• 5+ years of customer success, account management, or directly related work experience preferred.
• Demonstrated experience in managing a book of business and complex, high-value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Demonstrated success with renewals and retention opportunities.
• Demonstrated ability to take initiative, inspire others, and influence change.
• Superior organizational skills to ensure well-prepared and timely meetings.
• Excellent communication and presentation skills.
• Experience working with government agencies.
• A passion for healthcare, human services, and/or public health.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits and wellness platform subscription.
• Flexible Time Off including volunteer days and mental health days.
• Paid Parental Leave.
• Employee Resource Groups supporting a diverse workplace.
• Tax-advantaged health savings accounts and flexible spending accounts.
• 401(k) with Employer Match.
• Life and AD&D insurance.
• Disability Coverage and Accident Insurance.
• All necessary equipment for remote work provided.