Customer Success Executive - Government - Remote

Overview

The Customer Success Executive is a senior individual contributor position responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. This role requires building relationships with executive stakeholders and analyzing success metrics.

In Short

• Manage and grow a book of business for strategic government accounts.
• Ensure customer satisfaction and user engagement.
• Educate customers on Unite Us technology solutions.
• Build and maintain strong relationships with stakeholders.
• Act as the escalation point for business-critical issues.
• Create engagement strategies based on customer needs.
• Develop success plans outlining key objectives and metrics.
• Analyze data for insights into customer operations.
• Solicit feedback to represent the voice of the customer.
• Lead process improvement initiatives.

Requirements

• 7+ years of professional experience.
• 5+ years in customer success or account management.
• Experience managing complex, high-value accounts.
• Ability to inspire and influence change.
• Excellent communication and presentation skills.
• Experience working with government agencies.
• Passion for healthcare and social services.
• Bachelor's degree or equivalent experience.

Benefits

• Medical, Dental, and Vision insurance.
• Mental health benefits and wellness programs.
• Flexible Time Off including volunteer days.
• Paid Parental Leave.
• Employee Resource Groups for inclusivity.
• 401(k) with employer match.
• Life and AD&D insurance.
• Disability coverage and accident insurance.