Machine Learning Engineer - Customer Solutions - Remote

Overview

The company is a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Their unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. They believe in an online world free from harm, where we can trust AI to make safe and fair decisions.

They have raised about $25M in VC funding from top tier funds including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But they are just at the beginning of their journey - and are very excited about their plans for growth over the coming year and beyond!

In Short

• Looking for a Machine Learning Engineer to build and deliver innovative AI products.
• Transform manual processes into AI automated solutions.
• Collaborate with customers to understand their workflows.
• Design and build Virtual Agents that automate processes.
• Contribute to the development of the Virtual Agent platform.
• Ensure AI services maintain high standards of reliability and performance.
• Participate in the machine learning community.
• Take ownership of customer outcomes.
• Contribute full-stack development including software engineering and DevOps.
• Light project management to ensure AI solutions deliver maximum value.

Requirements

• Strong expertise in machine learning and software engineering.
• Experience with AI and automation technologies.
• Understanding of customer workflows and challenges.
• Ability to design and implement AI solutions.
• Familiarity with DevOps and MLOps practices.
• Strong analytical and problem-solving skills.
• Experience in full-stack development.
• Excellent communication and collaboration skills.
• Ability to work independently and take initiative.
• Passion for AI and its applications in business.

Benefits

• Opportunity to work in a rapidly growing startup.
• Innovative work environment blending human expertise with AI.
• Chance to shape the future of AI solutions.
• Competitive salary and potential for growth.
• Collaborative and dynamic team culture.
• Hands-on involvement in cutting-edge technology.
• Support for professional development and learning.
• Flexible working arrangements.
• Access to resources and tools for success.
• Engagement in meaningful work that impacts customers.