Site Reliability Engineer - Remote

Overview

We are a rapidly growing startup developing solutions that blend human expertise and AI agents to handle manual customer and marketplace operations tasks. Our unique approach combines the strengths of human expertise (high accuracy and nuanced decision-making) with the advantages of AI automation (speed and cost efficiency). This cutting-edge technology helps businesses solve real-world challenges in trust & safety and beyond without complex technical integration. We believe in an online world free from harm, where we can trust AI to make safe and fair decisions.

We have raised about $25M in VC funding from top tier funds including Creandum and Plural, and operate at significant scale - analysing millions of daily images and videos. But we are just at the beginning of our journey - and we are very excited about our plans for growth over the coming year and beyond!

In Short

• Design and implement comprehensive alerting systems that detect issues early and provide actionable insights to streamline the resolution of these issues.
• Collaborate with our development teams to ensure our observability stack provides clear visibility into system health and performance.
• Optimise on-call processes, including creating and maintaining detailed runbooks that enable efficient incident response and knowledge sharing across teams.
• Build self-healing systems using AI tools that automatically resolve common issues before they require human intervention.
• Develop automation tools and diagnostic capabilities that help teams quickly identify and resolve issues when manual investigation is required.
• Ensure secure and reliable code deployment processes through robust CI/CD pipelines and infrastructure automation.
• Join our 24/7 support rotation which provides first-level platform support to ensure a great customer experience.

Requirements

• Experience in site reliability engineering or similar roles.
• Strong background in monitoring and observability tools.
• Proficiency in system automation and infrastructure management.
• Familiarity with CI/CD practices and tools.
• Ability to work collaboratively with development teams.
• Experience with incident response and on-call processes.
• Knowledge of AI tools for system management.

Benefits

• Opportunity to work in a rapidly growing startup environment.
• Collaborative team culture that values innovation.
• Potential for career growth and development.
• Flexible working hours and supportive work environment.