Associate Application Support Consultant - Remote

Overview

As an Application Support Consultant, you will be the first point of contact for customers regarding IT and Business Application related queries, providing professional and effective support to ensure customer satisfaction.

In Short

• Provide efficient support for Unit4 customers.
• Progress issues to conclusion and liaise with R&D.
• Document application defects.
• Handle customer escalations effectively.
• Comply with company policies and standards.
• Suggest process improvements for better customer experience.
• Develop personal skills in product knowledge and soft skills.
• Train and mentor junior team members.
• Collaborate within a team environment.

Requirements

• Strong communication skills in English.
• Knowledge of Microsoft technologies and IT infrastructure.
• Exceptional customer service skills.
• Analytical and problem-solving abilities.
• Ability to prioritize workload effectively.
• Friendly and professional demeanor.
• Ability to work independently and in a team.
• Experience in a customer service environment is a plus.
• Strong team player.

Benefits

• Culture built on trust and accountability.
• Flexible leave and remote working opportunities.
• Growth opportunities with tools and guidance.
• Inspiration from talented colleagues.
• Commitment to sustainability initiatives.
• Safe and inclusive working environment.