Customer Success Manager - Legal - Remote

Overview

UniCourt is a Legal Data as a Service (LDaaS) company dedicated to unlocking the potential of court data for Am Law 200 firms and Fortune 500 companies. Delivered via the only API-first platform in the legal technology market, UniCourt provides real-time state and federal court data for legal analytics. Our proprietary technology turns disparate court records into accessible, actionable insights. The UniCourt Enterprise API is the gold standard in legal data delivery, powering data-driven revenue growth and client satisfaction strategies.

In Short

• Own the post-sale client relationship for a portfolio of enterprise accounts.
• Lead client onboarding and implementation of UniCourt's API platform.
• Develop and execute success plans tailored to each client's goals.
• Drive product adoption by educating clients on platform capabilities.
• Monitor account health and address risks to retention.
• Own the renewal process and partner with sales for expansion opportunities.
• Serve as the voice of the customer internally.
• Collaborate with sales, marketing, and product teams for client experience.
• Build trusted advisor relationships with key stakeholders.
• Stay current on legal tech trends and represent UniCourt at industry events.

Requirements

• Bachelor's degree required; JD, MBA, or advanced degree preferred.
• 3+ years of customer success or account management experience in legal tech.
• Strong understanding of the legal industry and enterprise client relationships.
• Familiarity with API-based products and SaaS solutions.
• Proven ability to drive product adoption and manage renewals.
• Excellent communication and interpersonal skills.
• Highly organized and self-directed in a remote environment.
• Willingness to travel periodically for client engagements.

Benefits

• Competitive compensation and benefits package.
• Paid time off, medical, dental, and vision coverage.
• Equity participation and long-term growth opportunities.
• Collaborative and creative work environment.