Patient Advocate - Remote

Overview

As a Patient Advocate at Understood Care, you will support Medicare patients in navigating the healthcare system, helping them access the care they need and overcome barriers.

In Short

• Serve as the primary contact for Medicare patients after their intake visit.
• Educate patients on accessing healthcare services.
• Troubleshoot issues related to online portals and referrals.
• Collaborate with healthcare providers on care planning.
• Document care plans in internal systems.
• Provide empathetic and culturally responsive support.
• Prior experience in patient advocacy or related fields is required.
• Strong knowledge of the U.S. healthcare system, especially Medicare.
• Comfortable using EHRs and patient messaging tools.
• This is a full-time role requiring 40 hours per week.

Requirements

• 3+ years in a patient-facing healthcare or social services role.
• Familiarity with Medicare and Medicaid.
• Excellent problem-solving skills.
• Strong communication and interpersonal skills.
• Experience supporting older adults or vulnerable populations.
• RN, CMA or BCPA certification preferred.
• Thrives in a fast-paced environment.
• Speaks Spanish, Mandarin, or other relevant languages (preferred).
• Very well versed in technology.
• Ability to work 9am-5pm in your local time zone.

Benefits

• Paid company holidays.
• Opportunity to make a meaningful impact in patients' lives.
• Work in a supportive and collaborative environment.
• Flexible working hours.
• Professional development opportunities.