Patient Intake Specialist (Weekend) - Remote

Overview

The Patient Intake Specialist will be the first point of contact for patients at Understood Care, responsible for managing appointments and providing support through their healthcare journey.

In Short

• Answer incoming phone calls from patients
• Confirm patient appointments and explain services
• Document intake findings in internal systems
• Coordinate handoff to medical professionals
• Ensure successful onboarding of patients
• Full-time position with weekend availability required
• Remote work from anywhere in the U.S.
• Compensation includes performance bonuses
• 3+ years in a patient-facing role required
• Knowledge of Medicare and healthcare systems is essential

Requirements

• 3+ years in a patient-facing role (intake, case management, care navigation, social services, etc.)
• Knowledge of Medicare and the U.S. healthcare system
• Strong organizational skills and attention to detail
• Excellent communication and rapport-building abilities
• Comfort using EHRs, CRMs, and digital health tools
• Passion for equitable care and supporting underserved populations
• Bilingual language skills (Spanish, Mandarin, etc.) a plus

Benefits

• Mission-driven, patient-first culture
• Opportunity to grow with a fast-paced, compassionate startup
• Paid administrative time and training
• Remote flexibility with a supportive team environment