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Patient Intake Specialist (Evening) - Remote

Posted 20 hours ago
Customer Service
Full Time
Worldwide
$20 - $250/week

Overview

The Patient Intake Specialist will be the first point of contact for patients at Understood Care, managing appointments and ensuring a smooth onboarding process.

In Short

  • Answer incoming phone calls from patients
  • Confirm appointments and explain services
  • Document intake findings in internal systems
  • Coordinate handoff to medical staff
  • Follow up to ensure successful onboarding

Requirements

  • 3+ years in a patient-facing role
  • Knowledge of Medicare and the U.S. healthcare system
  • Strong organizational skills
  • Excellent communication abilities
  • Comfort with EHRs and digital health tools
  • Passion for equitable care
  • Bilingual skills a plus

Benefits

  • Mission-driven culture
  • Growth opportunities in a startup
  • Paid administrative time and training
  • Remote flexibility with support

U.C

Understood Care

Understood Care is dedicated to bridging the healthcare gap for Medicare patients by providing compassionate care navigation. The company focuses on helping individuals understand their insurance, access necessary services, and manage health challenges. With a blend of clinical leadership and personalized advocacy, Understood Care aims to make healthcare more accessible and human-centered.

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