Patient Advocate - Remote

Overview

In a system where patients wait 26 days for help, we’re rewriting the rules. Our AI-first, virtual-only care model delivers answers, not appointments. At the intersection of empathy, technology, and innovation, we’re building a new care journey—one that meets people where they are, when they need it, and how they prefer to engage. We’re seeking a mission-driven Patient Advocate to serve as the human face of this transformation. Your role? Ensure every patient feels seen, heard, and cared for—even when care is delivered entirely through screens, sensors, and AI. This is not a customer service role—it’s an experience design role. And it’s foundational to our success. You won’t just support patients—you’ll shape their entire care experience. This role is for someone who thrives in a collaborative, cross-functional environment, yet brings independent thinking, proactive problem-solving, and a relentless focus on client delight. If you believe healthcare is a service experience that delivers clinical outcomes, we want to hear from you.

In Short

• Lead the Patient Journey: Be the front line of engagement—welcoming new patients, guiding them through AI-powered care tools, and ensuring a smooth, thoughtful experience throughout.
• Collaborate Across Teams: Work closely with clinicians, care coordinators, product designers, and AI developers to ensure digital interactions are seamless, compassionate, and clinically aligned.
• Solve Problems Before They Escalate: Anticipate barriers, resolve issues quickly and adapt in real time—always putting the patient’s needs and experience first.
• Balance Technology with Empathy: Translate AI-driven insights and digital workflows into patient-centric touchpoints that feel warm, human, and trustworthy.
• Drive Client Delight: Deliver not only resolution but reassurance—creating emotional connection, clarity, and confidence in every message, follow-up, or escalation.
• Shape the Future of Care: Help us continually iterate and improve on a model where experience is care—through feedback loops, testing new messaging, and sharing patient insights.

Requirements

• 2–5 years in patient support, virtual care, care coordination, or service experience roles
• Strong written and verbal communication skills, especially in asynchronous messaging (chat, email, text)
• Comfortable working in cross-functional teams in a fast-paced, high-autonomy environment
• Experience in digital health or value-based primary care strongly preferred
• Understands end-to-end clinical workflows, including patient scheduling, care coordination, ICD-10/CPT coding, and revenue cycle management.

Benefits

• This isn’t customer support—it’s care reimagined. In our AI-first model, patient experience is a clinical function. Every interaction shapes adherence, trust, and outcomes. That’s why service excellence isn’t separate from care delivery—it is care delivery.
• Join us. Let’s move from episodic to intelligent—and redefine what care can feel like.