Bilingual Licensed Customer Service Representative - Remote

Overview

We are seeking a bilingual Customer Service Representative with a valid insurance license to join our team at a Fortune 100 Company, providing exceptional support to customers and agents.

In Short

• Bilingual in Spanish and English.
• Must hold a valid Property & Casualty or Personal Lines License.
• 24/7 customer support requiring flexible shifts.
• Paid training lasting approximately 12 weeks.
• Assist customers with inquiries related to insurance policies.
• Deliver expertise to enhance customer satisfaction.
• Utilize upselling and cross-selling techniques.
• Maintain data accuracy across systems.
• Work in a fast-paced call center environment.
• Join a company that values personal and professional growth.

Requirements

• Property & Casualty or Personal Lines License required.
• Associate degree or equivalent experience.
• Minimum of 6 months customer service experience preferred.
• Excellent communication skills.
• Ability to multitask in a structured environment.
• Proficiency with computers and Microsoft Office.
• Ability to handle confidential information.
• Understanding of company policies and procedures.

Benefits

• Comprehensive benefits package.
• Professional development opportunities.
• Workplace flexibility.
• Inclusive company culture.
• Support for personal and professional growth.