Bilingual Licensed Customer Service Representative - Remote

Overview

Join a Fortune 100 Company as a Bilingual Licensed Customer Service Representative, where your skills in both Spanish and English will help provide exceptional customer support in the insurance sector.

In Short

• Bilingual in Spanish and English with a valid insurance license required.
• Full-time role with flexible shifts, including weekends and holidays.
• Paid training lasting approximately 12 weeks.
• Assist customers with inquiries related to insurance policies.
• Drive customer satisfaction through effective communication.
• Maintain and track data using various computer systems.
• Meet performance goals for quality and efficiency.
• Upsell and educate customers on insurance products.
• Work in a fast-paced call center environment.
• Contribute to a team that values personal and professional growth.

Requirements

• Must hold a Property & Casualty License or Personal Lines License.
• Associate degree or equivalent experience preferred.
• Minimum of 6 months' related work experience, preferably in customer service.
• Excellent oral, written, and interpersonal communication skills.
• Ability to multitask in a structured work environment.
• Proficiency with Microsoft Office tools is necessary.
• Ability to handle confidential information.
• Understanding of organizational policies and procedures.

Benefits

• Comprehensive benefits package.
• Professional development opportunities.
• Supportive work environment.
• Flexible workplace culture.
• Employee Resource Groups for community support.