Customer Service Coordinator - Remote

Overview

The Customer Service Coordinator at Medtronic plays a vital role in supporting Service and Repairs operations, ensuring excellent service delivery and customer satisfaction.

In Short

• Act as the primary contact for service-related customer communications.
• Provide comprehensive administrative support including invoicing and reporting.
• Coordinate and manage Preventative Maintenance Scheduling.
• Follow up on outstanding service quotes with customers.
• Support the management of the equipment loan pool.
• Requires a minimum of 6 years of relevant experience.
• Proven experience in customer service, ideally in a healthcare environment.
• Strong communication skills and attention to detail.
• Excellent time management and organizational skills.
• Experience with Salesforce and SAP preferred.

Requirements

• Minimum of 6 years of relevant experience.
• Proven experience in customer service.
• Strong communication skills.
• High attention to detail.
• Excellent time management and planning skills.
• Ability to work independently in a fast-paced environment.
• Strong team collaboration skills.
• Experience with Salesforce preferred.
• Experience with SAP or similar ERP systems preferred.

Benefits

• Competitive salary and flexible benefits package.
• Commitment to employee contributions and success.
• Wide range of benefits and resources.
• Eligible for short-term incentive plans.
• Opportunities for career growth and development.
• Cultural commitment to diversity and inclusion.
• Life-transforming technologies and solutions.
• Focus on improving human welfare.
• Insight-driven care and innovation.