Onboarding Advisor - Remote

Overview

As an Onboarding Advisor at UENI, you will play a pivotal role in ensuring that our customers have a smooth and successful start with their websites by guiding them through a 1-hour video call.

In Short

• Conduct 1-hour video calls with new customers.
• Provide personalized guidance based on customer needs.
• Assist customers in resolving technical issues.
• Educate customers on best practices for website management.
• Gather feedback to improve the onboarding process.
• Create and maintain onboarding documentation.

Requirements

• Strong verbal and written communication skills.
• Customer-first mindset and passion for technology.
• Basic understanding of website-building tools.
• Fundamental understanding of design principles.
• Ability to troubleshoot and resolve issues.
• Flexibility to adapt to evolving product features.
• Capacity to empathize with customers.
• Strong organizational skills.

Benefits

• Promotions and remuneration progression for top performers.
• Performance bonuses.