Customer Success & Retention Specialist - Remote

Overview

We’re looking for a Customer Success & Retention Specialist who genuinely enjoys understanding people and building strong customer relationships. This role goes beyond reactive support — we want someone proactive, empathetic, and capable of turning challenging customer conversations into opportunities to build long-term trust and retention.

In Short

• Build strong relationships with customers through personalized communication
• Identify churn risks and proactively support retention
• Understand customer needs and provide tailored solutions
• Turn challenging customer situations into positive experiences
• Collaborate with internal teams to improve customer experience

Requirements

• Minimum 2 years of experience in Customer Success, Support, Account Management, or other customer-facing roles where relationship-building was key
• Fluent or near-fluent English (Minimum C1 level) with excellent written and verbal communication skills.
• Experience working in tech or digital environments
• Excellent communication skills across phone, chat, and email
• Strong emotional intelligence and problem-solving skills
• Proactive mindset with strong ownership and attention to detail
• Ability to manage multiple customer conversations simultaneously
• Experience using CRM and customer communication platforms, such as Intercom, is valued

Benefits

• Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.