Customer Retention Specialist - Remote

Overview

Varsity Tutors, a Nerdy company, is seeking high-performing sales professionals based in Brazil, Argentina, Chile, or Costa Rica to join our Customer Retention team. This is not your typical support role — this is a sales-focused position where your primary responsibility is to retain revenue, overcome objections, and turn cancel requests into renewed confidence in our product.

We are transforming how people learn through technology and personalized education solutions. Our Customer Retention Specialists are closers who bring empathy, resilience, and strong sales instincts to every conversation. If you excel at consultative selling, thrive in high-stakes conversations, and are passionate about education, this is your chance to make a direct impact — and get rewarded for it.

This is a remote, full-time role focused on handling high-level customer escalations, preventing churn, and driving renewals. You’ll work closely with our sales and training teams, use cutting-edge tools like Nerdy AI, and be backed by a coaching-driven culture that’s committed to helping you succeed.

In Short

• Work from home as a Customer Retention Specialist.
• Focus on retaining revenue and overcoming customer objections.
• Utilize AI tools and CRM systems in your role.
• Collaborate with sales and training teams.
• Full-time position with evening and weekend shifts required.
• Competitive hourly rate with uncapped earning potential.
• Participate in a paid 4-week virtual training program.
• Make a difference in students' educational journeys.
• Work in a fast-paced, team-oriented environment.
• Help transform how the world learns through innovative technology.

Requirements

• Fluent in English with strong verbal persuasion skills.
• 3+ years of experience in sales or customer retention.
• Demonstrated success in meeting sales or revenue retention goals.
• High empathy and emotional intelligence.
• Experience handling customer escalations.
• Tech-savvy with the ability to use AI tools.
• Strong organizational and time management skills.
• Willingness to work evenings and weekends.
• Education or tutoring experience preferred.
• High-speed internet access required.

Benefits

• Competitive hourly rate.
• Full-time position with flexible opportunities for growth.
• Lucrative bonuses based on performance.
• Paid training program.
• Collaborative and feedback-rich culture.
• Opportunity to impact students' learning experiences.
• Work in a remote environment.
• Access to innovative educational products.
• Support for career development.
• Make a real difference in education.