Customer Retention Specialist - Remote

Overview

Trupanion is a leading provider of medical insurance for cats and dogs in North America, offering a collaborative, casual, and pet-friendly environment. The Customer Retention Specialist will engage with current members to retain them by problem-solving and educating them on the value of their pet insurance.

In Short

• Full-time Customer Retention Specialist position.
• Engage with members requesting to cancel their policy.
• Work in a hybrid schedule with remote options on weekends.
• Handle sensitive customer situations with empathy.
• Provide exceptional customer experiences through phone calls.
• Utilize multiple systems to manage customer interactions.
• Must be available to work weekends.
• Training provided for the first seven weeks.
• Competitive hourly pay with potential bonuses.
• Benefits include pet insurance and paid time off.

Requirements

• 1+ year of Customer Retention experience.
• 1+ year of customer service experience.
• Proven ability to implement retention strategies.
• Experience with complex computer systems.
• Fluency in French or Spanish is a plus.

Benefits

• Full medical, dental, and vision benefits.
• Four weeks of paid time off and nine paid float holidays.
• Five-week sabbatical after five years of employment.
• Free medical insurance for your pet.
• Paid time off to volunteer.
• Free on-site gym and dog walking services.