Customer Retention and Operation Specialist - Remote

Overview

ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Retention and Operation Specialist to join our dynamic team. In this role, you will manage client retention, handle refunds and billing inquiries, and provide vital administrative support to our sales team.

In Short

• Handle refunds and transfer requests on a day-to-day basis.
• Engage with customers to resolve concerns and improve satisfaction.
• Handle chargeback cases promptly.
• Actively work in the CRM to keep track of cases.
• Regularly review and address missing tickets.
• Attend weekly production meetings with Program Managers.
• Manage customer complaints effectively.
• Handle the Welcome Back Credits process.
• Hold monthly cross-functional meetings for process improvements.
• Assist with additional operational tasks as needed.

Requirements

• Confident and assertive in handling demanding clients.
• A problem solver with efficient billing issue resolution skills.
• Highly organized with strong attention to detail.
• A strong communicator, both on phone and email.
• Tech-savvy with experience in CRM systems.

Benefits

• Work in a dynamic and expanding online education platform.
• Opportunity to engage with top executives in the industry.
• Remote work flexibility.
• Collaborative team environment.
• Professional development opportunities.