Player Engagement Team Lead - Remote

Overview

As a Team Lead within the Player Engagement team at Ubisoft, you will guide a team of specialists to ensure high-quality service delivery and strategic alignment with ITIL 4 practices.

In Short

• Lead a team focused on player engagement and support.
• Oversee social content strategy and player-facing communications.
• Manage team performance and development.
• Collaborate with multiple teams to ensure service quality.
• Champion player-centric strategies and best practices.
• Act as a liaison for platforms and processes across support.
• Drive integration with Ubisoft teams for product support.
• Maintain strong stakeholder relationships.
• Shape the team strategy in line with ITIL 4 practices.
• Engage players as partners in the support process.

Requirements

• Proven leadership experience in high-performing teams.
• Experience in customer or player support.
• Strong understanding of social media and content creation.
• Ability to lead content and messaging strategies.
• Excellent communication and relationship-building skills.
• Strong organizational and planning capabilities.
• Familiarity with ITIL 4 practices is desirable.
• Passion for gaming and community-focused service.

Benefits

• Hybrid work schedule options.
• Inclusive and diverse work environment.
• Opportunities for personal and professional growth.
• Engagement in innovative gaming projects.
• Commitment to community and environmental initiatives.