Sr. Associate I, Field Technical Service Engineering - Surgical - Remote

Overview

As a Field Service Engineer at Alcon, you will ensure the effective functioning of surgical equipment at customer sites, requiring advanced technical knowledge and problem-solving skills.

In Short

• Handle complex technical tasks for Alcon equipment.
• Troubleshoot and repair surgical equipment.
• Perform preventative maintenance and manage installations.
• Develop relationships with customers for future business.
• Document service logs and prepare reports.
• Adhere to Good Practice regulations and SOPs.
• Commit to continuous improvement and compliance.
• Travel approximately 30% for overnight stays.
• Collaborate with engineering teams on escalated issues.
• Ensure rigorous quality control in all tasks.

Requirements

• Bachelor’s Degree or equivalent experience.
• 2 years of relevant experience in a technical role.
• Ability to communicate fluently in English.
• Experience with medical devices and lasers preferred.
• Ability to lift 50 pounds.
• Experience with ServiceMax or CRM tools.

Benefits

• Health and life insurance.
• Retirement plans.
• Flexible time off for exempt associates.
• Ongoing growth and development opportunities.
• Inclusive work environment.