Field Service Engineer - Surgical - Remote

Overview

As a Field Service Engineer at Alcon, you will provide technical advice and support to customers in the Nashville, TN area, focusing on the installation and maintenance of advanced medical devices.

In Short

• Provide technical support and maintenance for medical devices.
• Commission, install, and test equipment in the field.
• Ensure high levels of customer satisfaction.
• Manage daily schedules and communications with teams.
• Assist in selling service agreements to customers.
• Maintain accurate records and manage inventory.
• Travel approximately 30% for overnight stays.
• Work with hospital protocols and medical device standards.
• Collaborate with Sales and Clinical teams.
• Engage in continuous professional development.

Requirements

• Bachelor’s degree or equivalent experience.
• Fluent in English.
• 2 years of relevant experience preferred.
• Experience with advanced medical devices and lasers.
• Ability to lift 50 pounds.
• Analytical and problem-solving skills.
• Effective communication in high-pressure environments.
• Familiarity with ServiceMax or CRM tools.
• Customer service orientation.
• Willingness to travel as required.

Benefits

• Health and life insurance.
• Retirement plans.
• Flexible time off for exempt associates.
• Opportunities for career growth and development.
• Supportive work environment focused on diversity.