Insurance Policy & Customer Support Administrator - Remote

Overview

As a Policy Administrator, you'll be the backbone of our policy administration team. Processing new applications, managing renewals, and helping customers make the best choices for their pets. You'll handle client queries with empathy and efficiency while ensuring compliance with underwriting standards and regulatory frameworks.

In Short

• Examine applications to ensure they meet the company's policy administration guidelines.
• Manage renewals in line with the current time frame to ensure renewals are sent within the required time frame as per our underwriting criteria.
• Process new business applications.
• Process amendments to current insurance policies, upgrades, and downgrades.
• Provide exceptional client support via phone and email.
• Assess the application for claims loading where appropriate.
• Provide effective and efficient administration support and accurate data entry.
• Report and promote within the regulatory framework, possible business risks and breaches.
• Manage the underwriting email box.
• Answer customer queries, email, and telephone inquiries.

Requirements

• Strong attention to detail.
• Excellent communication skills.
• Experience in customer service or policy administration.
• Ability to work efficiently under pressure.
• Familiarity with regulatory compliance standards.

Benefits

• Work from home flexibility.
• Dayshift schedule.
• Opportunities for career advancement.
• Supportive team environment.