Customer Success Administrator - Remote

Overview

The Customer Success Administrator (CSA) role focuses on operational activities within the lifecycle engagement of CDW supported solutions, coordinating across various teams to ensure successful customer interactions and support.

In Short

• Coordinate administrative tasks across sales, pre-sales, and services.
• Identify upsell and cross-sell opportunities.
• Engage with customers through proactive account management.
• Lead line of business tasks including contract management.
• Manage software licensing and provide training support.
• Support large-scale customer interactions and campaigns.
• Advocate for customer needs across departments.
• Drive process improvements and share knowledge with peers.
• Maintain positive relationships with internal clients.
• Utilize CDW solutions to enhance customer experience.

Requirements

• Associates Degree in IT, Business, or related field.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• Strong analytical skills and problem-solving abilities.
• In-depth knowledge of Microsoft Office Suite.
• 2 years of customer service experience preferred.
• 1 year of technology industry experience preferred.
• Familiarity with Salesforce CRM is a plus.
• Willingness to travel up to 5% as needed.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary based on experience.
• Comprehensive benefits package.
• Opportunities for professional development.
• Collaborative work environment.
• Access to cutting-edge technology solutions.