Technical Account Manager (Italian Speaker) - Remote

Overview

This position is needed to support Personalized customers in EMEA. Twilio is growing rapidly and seeking a Technical Account Manager (Italian speaker) to be the designated technical support engineering contact for our strategic customers.

In Short

• Work with customers to resolve complex technical problems.
• Deliver proactive guidance to enhance customer experience.
• Use technical skills to address customer issues.
• Collaborate with product and engineering teams.
• Analyze customer trends and improve support processes.
• 8+ years of relevant experience required.
• Fluent in Italian and English.
• Knowledge of RESTful technology and cloud solutions.
• Network connectivity troubleshooting skills needed.
• WebRTC and JavaScript experience is a plus.

Requirements

• 8+ years of relevant experience.
• Fluent in Italian and English.
• Good knowledge of RESTful technology.
• Skilled in solving network connectivity issues.
• Comfortable working with developers.

Benefits

• Competitive pay.
• Generous time off.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.