Join us as our next Principal Solutions Engineer on Twilio’s Strategic Communications team, where you will be a critical part of the sales team focused on our Contact Center customers.

In Short

Lead technical pre-sales relationship and drive technical discovery.
Propose technical architectures and demonstrate products.
Build customer trust in Twilio’s solutions.
Engage with customers at various levels, including CEOs and software engineers.
Mentor less experienced Solutions Engineers.
Contribute to the Solutions Engineering community.
Approximately 25% travel is anticipated.
Collaborate with Account Executives on pre-sales activities.
Help customers achieve success with Twilio’s APIs.
Provide leadership and deal support within the Solutions Engineer organization.

Requirements

8+ years pre-sales experience or 10+ years supporting technical products.
Excellent communicator and presenter.
Ability to understand customer communications needs.
Knowledge of contact center skills (ACD, IVR, VoIP, etc.).
Experience with software development (Java, Python, JavaScript, etc.).
Previous experience in Telecom or Contact Center.
Bachelor’s or Master’s degree in a technical discipline.

Benefits

Competitive pay and generous time-off.
Ample parental and wellness leave.
Healthcare and retirement savings program.
Opportunities to build relationships with customers.
Participation in Twilio’s equity plan.

Twilio - University Programs

Twilio is a leading communications platform that empowers businesses and developers to create personalized customer experiences through innovative solutions. With a strong commitment to remote-first work and a culture of global inclusion, Twilio fosters a vibrant and diverse team dedicated to revolutionizing how the world interacts. The company offers opportunities for growth and learning, encouraging employees to take initiative and contribute positively to their communities. Twilio values diverse experiences and is always on the lookout for individuals who bring unique perspectives to the table.

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