Principal Solutions Engineer - Remote

Overview

Join us as our next Principal Solutions Engineer on Twilio’s Strategic Communications team, where you will be a critical part of the sales team focused on our Contact Center customers.

In Short

• Lead technical pre-sales relationship and drive technical discovery.
• Propose technical architectures and demonstrate products.
• Build customer trust in Twilio’s solutions.
• Engage with customers at various levels, including CEOs and software engineers.
• Mentor less experienced Solutions Engineers.
• Contribute to the Solutions Engineering community.
• Approximately 25% travel is anticipated.
• Collaborate with Account Executives on pre-sales activities.
• Help customers achieve success with Twilio’s APIs.
• Provide leadership and deal support within the Solutions Engineer organization.

Requirements

• 8+ years pre-sales experience or 10+ years supporting technical products.
• Excellent communicator and presenter.
• Ability to understand customer communications needs.
• Knowledge of contact center skills (ACD, IVR, VoIP, etc.).
• Experience with software development (Java, Python, JavaScript, etc.).
• Previous experience in Telecom or Contact Center.
• Bachelor’s or Master’s degree in a technical discipline.

Benefits

• Competitive pay and generous time-off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities to build relationships with customers.
• Participation in Twilio’s equity plan.