Phone Numbers Operations Specialist 1 - Remote

Overview

Twilio is seeking a Phone Numbers and Product Operations Specialist 1 to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions.

In Short

• Champion the customer experience by managing inbound porting requests.
• Collaborate with a diverse team of engineers and product managers.
• Share insights and solutions to improve operational processes.
• Maintain accurate records of porting workflows and cases.
• Follow industry and regulatory standards in telecom compliance.
• Take initiative in solving problems and navigating complexity.
• Identify recurring issues and improve workflows.
• Aim to exceed SLAs and optimize operations.

Requirements

• 1–2 years of experience in customer operations or related fields.
• Bilingual: Spanish and English proficiency.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Comfort with tools like ticketing systems and spreadsheets.
• Able to learn quickly and adapt to changes.
• Customer-centric mindset with a proactive attitude.

Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities for professional growth.