Technical Project Manager, Technical Support - Remote

Overview

Turnitin is seeking a highly organized and detail-oriented Technical Project Manager to oversee key technical projects that enhance support operations, ensuring effective incident response and communication.

In Short

• Lead and manage incident response processes.
• Collaborate with various teams to define workflows.
• Oversee customer notification processes.
• Write customer-facing communications.
• Develop and maintain project plans and documentation.
• Identify opportunities for automation and efficiency.
• Drive post-incident reviews for continuous improvement.
• Monitor and report on KPIs related to incident response.
• Implement best practices for change management.
• Support cross-functional collaboration in a dynamic environment.

Requirements

• 3+ years of project management experience in a technical environment.
• Strong understanding of incident response frameworks.
• Experience with ticketing and incident management tools.
• Excellent organizational and problem-solving skills.
• Strong communication skills for customer-friendly messaging.
• Familiarity with agile methodologies and project management tools.
• Ability to work cross-functionally in a fast-paced environment.

Benefits

• Opportunity to lead critical initiatives.
• Collaborative and innovative work environment.
• Growth opportunities within a fast-paced technology company.
• Generous time off and health and wellness programs.
• Remote-first culture that prioritizes well-being.