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Technical Project Manager - Technical Support - Remote

Posted Yesterday
Project Management
Full Time
Philippines

Overview

As a Technical Project Manager at Turnitin, you will oversee key technical projects that enhance our support operations, ensuring effective communication and incident management.

In Short

  • Lead incident response processes and manage communication workflows.
  • Collaborate with various teams to improve customer support operations.
  • Document customer communications and manage FAQs.
  • Oversee customer notifications during system disruptions.
  • Write customer-facing communications and manage inbound queries.
  • Develop project plans and document key initiatives.
  • Identify opportunities for automation in incident handling.
  • Drive post-incident reviews and track improvements.
  • Implement best practices for change management.
  • Monitor KPIs related to incident response efficiency.

Requirements

  • 3+ years of project management experience in a technical environment.
  • Strong understanding of incident response frameworks.
  • Experience with ticketing and incident management tools.
  • Excellent organizational and problem-solving skills.
  • Strong written and verbal communication skills.
  • Familiarity with agile methodologies and project management tools.
  • Ability to work cross-functionally in a dynamic environment.

Benefits

  • Lead initiatives that impact customers and business success.
  • Collaborative and innovative work environment.
  • Growth opportunities in a fast-paced technology company.
Turnitin logo

Turnitin

Turnitin, LLC is a leading educational technology company that specializes in academic integrity and plagiarism detection solutions. Founded in 1998, Turnitin provides tools and services that help educators and students improve writing skills, ensure originality, and foster a culture of academic honesty. The company's innovative software is widely used by educational institutions around the world to enhance learning outcomes and maintain the integrity of academic work.

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