Technical Project Manager - Technical Support - Remote

Overview

As a Technical Project Manager at Turnitin, you will oversee key technical projects that enhance our support operations, ensuring effective communication and incident management.

In Short

• Lead incident response processes and manage communication workflows.
• Collaborate with various teams to improve customer support operations.
• Document customer communications and manage FAQs.
• Oversee customer notifications during system disruptions.
• Write customer-facing communications and manage inbound queries.
• Develop project plans and document key initiatives.
• Identify opportunities for automation in incident handling.
• Drive post-incident reviews and track improvements.
• Implement best practices for change management.
• Monitor KPIs related to incident response efficiency.

Requirements

• 3+ years of project management experience in a technical environment.
• Strong understanding of incident response frameworks.
• Experience with ticketing and incident management tools.
• Excellent organizational and problem-solving skills.
• Strong written and verbal communication skills.
• Familiarity with agile methodologies and project management tools.
• Ability to work cross-functionally in a dynamic environment.

Benefits

• Lead initiatives that impact customers and business success.
• Collaborative and innovative work environment.
• Growth opportunities in a fast-paced technology company.